Inquiries and special requests

For general inquiries and special requests please send us an e-mail to shoponline@fionasatelier.com.

 For invoice or payment inquiries please email us to: invoicing@fionasatelier.com

 You can call to our customer service team from Mon-Fri 10-19h   +34 93 315 79 41

 How to order

Shop on line: You will find a wide range of selected at www.fionasatelier.com

By telephone: 933157941

By mobile/whatsapp: +34 660374174

By mail: shoponline@fionasatelier.com

Payment methods

Credit Card

We will charge the invoice amount to your credit card on the day we ship your order.

We accept MasterCard, VISA and American Express.

PAY PAL

We will charge the invoice amount to your PayPal account on the day we ship your order.

Bank Transfer

We accept payments by bank transfer, the order we’ll be delivery once we receive the funds in our bank account

For wire transfers, our bank details are:

LA CAIXA

IBAN:  ES7121000872560200698529

SWIFT: CAIXESBBXXX

Shipping costs

Depending on the country of destination, we charge per recipient.

€ 150

UPS Express: 4 working days

Europe - EU

 

 

Country of destination

Shipping costs

 

Spain

€ 15

free shipping starting from 200€ order

 

 

 

Italy

€ 35

free shipping starting at € 300 order value

France

 

 

Monaco

 

 

Denmark

 

 

Finland

 

 

Greece

 

 

Sweden

 

 

Croatia

 

 

Poland

 

 

Slovakia

 

 

Slovenia

 

 

Benelux

 

 

Austria

 

 

Czech Republic 

 

 

Portugal

 

 

Hungary

 

 

Estonia

 

 

Bulgaria

 

 

Latvia

 

 

Lithuania

 

 

 

 

 

Ireland

 

 

Malta

 

 

Cyprus

 

 

 

 

 

Europa - EU Special Territories:  could be subject to import taxes, which are not included

 

 

Gibraltar

€ 50

 

Isle of Man

€ 20

 

Channel Islands

€ 20

 

Canary Islands, Melilla, Ceuta

€ 25

 

 

 

 

Non - EU  (Europe non EU & rest of the world)

 

 

Could be subject to import taxes, which are not included

 

 

UK

€ 60

 

Switzerland

 

 

Liechtenstein

 

 

Norway

 

 

Island

 

 

Russia

 

 

Montenegro

 

 

Ukraine

 

 

 

 

 

North America: Non EU countries could be subject to import taxes, which are not included

 

 

USA

€ 85

 

Caribbean & South America: customs duties and fees not included

 

 

US Virgin Islands

€ 95

 

Bahamas

 

 

Barbados

 

 

Bermuda

 

 

British Virgin Islands

 

 

Guadeloupe

 

 

Cayman Islands

 

 

Puerto Rico

 

 

Saint Marten

 

 

Brasil

 

 

Chile

 

 

Argentina                                             

 

 

Middle East : customs duties and fees not included

 

 

Israel

€ 60

 

 

 

 

Bahrain

€ 150

 

Qatar

 

 

Kuwait

 

 

Oman

 

 

Saudi-Arabia

 

 

U.A.E.

 

 

Jordan

 

 

 

 

 

Lebanon

€ 95

 

 

 

 

Africa: customs duties and fees not included

 

 

South Africa

€ 95

 

 

 

 

Australia and Asia-Pacific: customs duties and fees not included

 

 

Australia

€ 95

 

New Zealand

€ 120

 

India

€ 95

 

Japan

€ 95

 

China

€ 95

 

Hong Kong

€ 95

 

Singapore

€ 95

 

Taiwan

€ 95

 

Thailand

€ 95

 

Indonesia

€ 95

 

Korea

€ 95

 

Malaysia

€ 95

 

Macau

€ 100

 

Vietnam

€ 150

 

 

 

 

General information

For extra heavy and bulky products we charge a higher shipping cost contribution. In such cases, we will contact you with a quote of the shipping cost you will have to pay. You can then decide whether you would like to proceed with your order or not.

All other countries

Please contact us at shoponline@fionasatelier.com if you would like to know the shipping cost to a country not mentioned in our list of destination countries.

Delivery time

Many products are available for immediate shipment. However, due to the exclusive nature of our collection, and custom made / personalized items, the delivery times depend on the product concerned. For customized orders, please understand that the delivery time can be longer. We will send you a shipping confirmation by e-mail on the day we ship the products.

We ship our our orders by reliable couriers such as Fedex, UPS and DHL

Gift service

We are happy to gift wrap the items you order and to add a personal greeting card before delivering your present directly to the recipient of your choice. In the shopping bag you can tick the items to be gift wrapped and you can also type in your personal greeting card message. A dash next to an item means that the product cannot be gift wrapped due to its size or original packaging.

Returns & Exchanges

High quality is a principal hallmark of the goods in our collection. Nevertheless, should you ever be dissatisfied with a product or service, we will endeavor to solve the problem.

We will not cover the cost of returning goods and exchanging them.

As a retail customer you may only return unused and undamaged goods to us in accordance with our Terms and Conditions. Custom-made products or personalized cannot be returned. Please return the products with the original boxes of the respective brand or manufacturer.

We kindly ask you to notify us of your return request by e-mail to shoponline@fionasatelier.com, giving your order number.

Transport and Damages

After receiving your order, please check without delay (maximum 48 hours) that all the items listed on the delivery note are included and that nothing has been damaged during transport. Should there be any discrepancies or damaged items in your order, please contact our service team immediately, either via "Contact" on our Internet page or by sending an e-mail shoponline@fionasatelier.com . You can also phone us directly at +34 933 157 941. Please do not throw the original packaging under any circumstances; the damaged box serves as proof to substantiate transport damage claims against the shipper. We will take care of collecting the box and the damaged goods at your address and at our cost.

We will replace damaged goods at the earliest possible convenience.

Login and Password

You do not need to login to place an order on our website. We give you the option on our website to create a customer account with your e-mail address and password. With a customer account, you can access your billing and shipping addresses from previous orders so that you do not have to enter such details again.

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